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This FAQ page is organized around the real questions we get every day — not a catch-all of generic platform copy. Whether you're setting up your wallet connection for the first time or trying to figure out why a same-game parlay on an NFL game isn't showing as settled yet, you'll find a practical answer here. We've built this around three core

areas: account and identity steps, payment flow for PayPal, Venmo, and Play+ prepaid cards, and sports betting mechanics like player props and point spreads. Players in Pittsburgh and across eligible states tell us these are the questions that actually come up. If you don't see your question here, our support team handles the rest directly. Each answer below is written the way

we'd explain it at the cashier desk — no jargon, no runaround.